LOROS – Leicestershire & Rutland Organisation for the Relief of Suffering

The goal

LOROS (the Leicestershire & Rutland Organisation for the Relief of Suffering) provides free, high-quality and compassionate hospice care in the Leicester, Leicestershire and Rutland area for terminally ill adult patients, their families and carers.

In 1996, a lottery was set up to create a vital source of income for the hospice, with a jackpot of £2000 drawn every Friday.

The challenge

Direct Debits are an important part of LOROS Lotteries Limited’s approach to enabling people to play regularly. In 2013, LOROS Lotteries needed a new Direct Debit partner, as its previous provider no longer provided support. Secure Collections – now part of ClearDebit – had a strong reputation among lottery providers.

The solution

ClearDebit enables LOROS to collect direct debit payments from lottery supporters efficiently. It has also enabled LOROS to mail merge Direct Debit advance notification letters from the system for easier compliance with Bacs scheme rules and less failed payments. ClearDebit also provides website pages for payment processing, as well as card payment solutions for online purchases, including scratch cards, raffle tickets, and lottery entries.

The outcome

LOROS has enjoyed a successful relationship with ClearDebit, knowing its Direct Debits and data are in safe hands, and with ClearDebit’s support, is continuing to grow its Direct Debit supporter base, which in turn will help generate more income. In addition, by being able to seamlessly import data files, LOROS Lotteries Limited has been able to save admin time as well as ensure the accuracy of its data.